Finally - connected ... I hope everyone had a great long week-end. I'm looking forward to catching up on all the postings I have missed from my wonderful Blogger Friends.
It’s Saturday of a long week-end and of course the sky is overcast and rainy outside. To make things even more interesting the folks over at Bell Mobility– had managed to repair and return my MiFi internet device within a week – (they had estimated it could take 6-8weeks- mine was part of a re-call due to a defect that may cause battery swelling, resulting in malfunction of the device). So after a very horrible week – of ups and downs, frustration, and having been smacked in the face with the ever present fact that I now have to depend on others – primarily Mr. G. – I sat down for some escape time on my computer.
The temporary Turbo Stick was plugged in; in all the commotion of the week I had not felt like dealing with technical matters, which often result in more added frustration when things do not go as they should. Before the accident I would have thought nothing of just exploring and patiently figuring things out on the computer until they worked.
WRONG!!!! Instead of the usual frustrating Press 1 for ??? Press 2 for ??? I heard an even more frustrating automatic message:
“Thank you for calling our Client Care Department – we are currently closed and we are sorry to have missed your call– Please note that our hours of operation are from 9:00am -7:30pm Monday –Friday - Please call back during regular business hours , Thank you.”
In a time that we are suppose to be in a recession – it seems that Customer Service has also gone into recession. Have you encountered Customer Service challenges? I think I’m going to start a weekly Post devoted to Customer Service – or the lack of. If you have received poor Customer Service or outstanding Customer Service I would love to hear from you – email me your stories, I will post about your good or not so good experience (I respect your privacy and will leave out your name unless you request that it be included. I will be happy to insert a link to your blog/website from the post about your experience – when emailing your experience please add at the end the link you wish it to have included in the post.)
images: Google image search