When I think of luxury – the first thing that pops into my head is Quality, both in materials used and workmanship. But are the products we are so obsessed in obtaining, spending our hard earned money on, and “perceived” to be luxury, truly the same as when they were first recognized as Luxury – representing Quality? Or are they just riding the coat tails of their pre-Mass market icons that built up many well known and coveted brands?
Looking Fab in your forties (LFIYF) – recently posted Livid with Louis (Vuitton). After reading it, I certainly understood and felt her frustration. A strap on a LV Monogram Musette should last a life time, and if for some unknown reason it does not – LV should certainly have a method of repairing without replacing with new leather, as it will not match the worn in look of the bag.
It appears most "luxury" brands have tried to cut back on manufacturing costs (not that any savings is passed on to the consumer) and have been/started out-sourcing manufacturing of many of the coveted products to various producers throughout Asia. Perhaps LFIYF’s bag had been produced by an out-sourced manufacturer and the quality assurance was not as strict. It also sounds like the LV store, she was dealing with is lacking in the service department for "luxury" service.