On a serious note, when we were interviewing for this position – my only request was that the person knew what Holt’s was. After all she needs to be able to understand who I was pre-accident to understand, what I was missing of the person I was, the lifestyle etc.
I notice I’m digressing – so, after our session, I was completely exhausted. I napped for awhile and when I woke up. I had this incredible urge for a toasted bagel. So off to Tim Horton’s I went. Still not feeling very active – I decided to go through the drive-thru. I ordered my French Vanilla (the only coffee I drink from Tim’s) and a double toasted sesame bagel with butter to the edges. For anyone who has ever been to a Tim’s you know what I mean – you have to be specific on everything you order.
As, I ‘m driving home I’m thinking – I should have checked my order, but I completely forgot. But, still being positive – I had asked the girl as I paid “that was double toasted, right?” – she smiled and responded with a “yes”. I can hardly wait to get home and relax with my mid-afternoon treat. Dolce, is at Doggie Daycare; Mr. G is outside working in the yard; Stella (our Golden Lab) is also outside in the doggie play area. I sit down in front of the television, legs up on the lounger, heating pad on my sore lower-back. Take my first sip of coffee – mmm; remove my bagel from the bag, unwrap my treasure …and STOP… she lied… this isn’t toasted – where is the light brown colour, the crispiness? I bite into a warmed up bagel – and yes butter on only the centre of each slice!
Yummy ... Toasted
Ok, does this happen to anyone else? Does Tim Horton’s not have a training program for toasting? I really want to get back in my car and go back and let them know how their inability to toast a bagel, has ruined my anticipated moment of relaxation. But, I’m too tired and sore to move and I now feel a head ache coming on. As I sit debating my next move … my thoughts are interrupted by the ringing phone.
Barely Toasted ... Yuk!
After letting me vet for awhile, a dear friend on the other end, suggests that I write a letter to customer service at Tim’s; why didn’t I think of that … I have said that on different occasions, when I have been less than pleased about bagels and coffee – and I recall a time RT, asked for a small coffee in a medium cup or a medium in a large cup and the girl explained she would have to charge her 10 cents (something about inventory).Yet, when you ask for a second cup to place over your hot cup – they give it to you no problem … and I have the ABI!
My friend advised me not to write to customer service until tomorrow, her reasoning is that I will ramble and not get my point across. I assured her I would wait … but she didn’t say anything about posting about it. – So, I figured I would start a draft by posting… sorry about the rambling. I will keep you posted on any response I receive for Tim’s.
